QPanel: Dashboard for Queues in Asterisk and FreeSWITCH

  • QPanel

  • Spy, Whisper and Barge

  • Incomming calls waiting

  • Realtime agents and queue status

  • Graphs

QPanel is a free and OpenSource solution for monitor and control of queues for Asterisk and FreeSWITCH.

Work with

Asterisk is an open source framework for building communications applications. Asterisk turns an ordinary computer into a communications server. Asterisk powers IP PBX systems, VoIP gateways, conference servers and other custom solutions. It is used by small businesses, large businesses, call centers, carriers and government agencies, worldwide. Asterisk is free and open source. Asterisk is sponsored by Digium. -- asterisk.org

FreeSWITCH is a scalable open source cross-platform telephony platform designed to route and interconnect popular communication protocols using audio, video, text or any other form of media. It was created in 2006 to fill the void left by proprietary commercial solutions. -- freeswitch.org

Features

  • General resume for calls. Abandoned, Incoming, Answer time and Waiting time.
  • Show information on detail by queue.
  • Show agents status if these are free, busy or unavailable.
  • Pause reason and time to agents.
  • Percent of abandoned calls.
  • Allows rename the queue name or hide in case if required not show a determined queue.
  • Show callers by queue with the priority and wait time.
  • Spy, Whisper and Barge for agents on queues.
  • Authentication Access.
  • Simple configuration. Just use Asterisk manager.
  • Multi languages availables: English, Spanish, German, Russian and Portuguese.
  • Written on Python.
  • Responsive design.
  • Opensource by MIT licence.